Taking a consistent empathetic and collaborative approach addresses the concerns and well-being of employees and suppliers helps build trust.
Trust is built on consistency, but when dealing with multiple suppliers and even a mid-sized workforce, doing so successfully cannot be achieved by simply hoping that the management team is thoughtful.
Technology that can monitor and capture both tangible and intangible aspects of engagement is the key to ensuring that businesses consistently act in the best interest of their employees and suppliers and ensure that communication with these critical stakeholders adds value to the relationship.
Contemporary tech suites enhance loyalty and engagement by eliminating barriers between Human Resource teams, employees, procurement teams, and suppliers. It improves communication channels that empower all stakeholders to co-create mutually beneficial outcomes.